Order Cancellation Policy

This policy applies to all orders placed through the online store of Melloworiva (hereinafter referred to as “we”, “us”, or “our”) for outdoor furniture within Australia.To ensure clarity and operational efficiency, the following cancellation terms apply.

1. Cancellation Timeframe

If you wish to cancel your order, you must submit the request within 48 hours after successful payment.Cancellation is only possible if the order has not yet entered the processing, preparation, or shipping stage.Once the order has entered preparation or has been dispatched, it can no longer be directly canceled.

2. Cancellation Procedure

To ensure your request is handled efficiently, please follow the steps below:

• Submit Your Request

Contact us via:

• • Email: assist@melloworiva.com

  • Phone: +1 (845) 518-6953

Please provide:

• • Order number

  • Name or contact details used when placing the order

  • Reason for cancellation

• Order Status Review

We will verify the current order status:

• • If the order has not entered processing, cancellation can be arranged.

  • If the order is already being prepared or has been shipped, we will inform you of the next available options.

• Confirmation Notice

If the cancellation is approved, we will send you a confirmation via email or phone.

3. Refund Arrangement

If your cancellation request is approved, we will initiate the refund process.

• Refund Method

Refunds will be returned to the original payment method used at checkout (Visa or MasterCard).

• Processing Time

Refunds are typically processed within 1–3 business days.The actual time for funds to appear in your account depends on the issuing bank.

If you do not receive your refund within a reasonable timeframe, please contact us for assistance.

4. Special Circumstances

• Orders may be automatically canceled if payment fails or security verification is not completed.

• If cancellation is required due to inventory issues or system errors, we will notify you and arrange a refund promptly.

• For orders that have already been shipped, cancellation is not available. You may submit a return request after receiving the goods in accordance with our Return & Exchange Policy.

5. Contact Information

If you need to request a cancellation or inquire about your order status, please contact us:

Address: 1515 FEED MILL RD, KENLY, NC 27542-8143, United States
Telephone: +1 (845) 518-6953
Email address: assist@melloworiva.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)