Shipping Policy

These Shipping Terms apply to all orders placed through the online store of Melloworiva (hereinafter referred to as “we”, “us”, or “our”).Please review the following provisions carefully before placing an order to ensure full understanding of delivery timelines, costs, and responsibilities.

1. Delivery Area

We currently provide shipping within Australia only.Orders with delivery addresses outside Australia are not supported at this time.

2. Shipping Fees and Taxes

• Shipping Fees

• • Orders totaling AUD 130 or more (including AUD 130) qualify for free shipping.

  • Orders totaling below AUD 130 are subject to a flat shipping fee of AUD 13.

Shipping fees are automatically calculated and displayed at checkout.

• Taxes

Applicable taxes are handled in accordance with relevant tax requirements and reflected where required in your order summary or invoice.

3. Order Cut-Off Time

Our business hours are:Monday to Friday, 9:00 – 18:00 (CET)

• Orders placed and successfully paid before 18:00 (CET) will begin processing on the same business day.

• Orders placed after 18:00 (CET) will begin processing on the next business day.

• Orders placed on non-working days will be processed starting from the next business day.

4. Order Processing Time

All orders are subject to internal verification and preparation procedures.Processing Time: 1–3 business days

Processing time does not include shipping time.In certain cases (e.g., order verification or inventory confirmation), processing may reasonably extend.

5. Shipping Timeframe

After dispatch, the estimated delivery timeframe is: 5–10 business days Delivery times are estimates and may vary depending on logistics operations or circumstances beyond reasonable control.

6. Logistics Carriers

We typically use established Australian carriers, including but not limited to:

• UPS

• DHL

• FedEx

• Australia Post

The selected carrier will depend on the delivery address and operational arrangements.

7. Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing:

• Order number

• Payment summary

• Logistics carrier information

• Tracking number

You may track your order through the “Order Tracking” page on our website by entering:

• Your email address or phone number used at checkout

• The corresponding order number

Real-time tracking updates will be displayed where available.

8. Liability and Responsibilities

• Damaged or Lost Goods

If you receive a parcel that appears visibly damaged, retain the packaging and supporting evidence and contact us promptly.In the event of a confirmed shipping loss, we will coordinate with the carrier and provide an appropriate resolution.

• Order Modifications and Cancellations

• • Orders may be modified or canceled before entering the processing stage.

  • Once an order has been dispatched, shipping details generally cannot be changed, and cancellation may no longer be possible.

• Delivery Address Accuracy

Customers are responsible for providing accurate and complete delivery information.We are not responsible for delays, failed delivery, or additional costs resulting from incorrect or incomplete address details.

9. Delivery and Acceptance

• Please inspect the parcel condition upon delivery.

• If abnormalities are observed, note them at the time of receipt and contact us without delay.

• Acceptance of delivery indicates that the goods have been received in accordance with the order.

10. Contact Information

For any inquiries regarding shipping or your order, please contact us:

Address: 1515 FEED MILL RD, KENLY, NC 27542-8143, United States
Telephone: +1 (845) 518-6953
Email address: assist@melloworiva.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)