Refund Policy

This Refund Policy applies to all orders placed through the online store of Melloworiva (hereinafter referred to as “we”, “us”, or “our”) for outdoor furniture within Australia.The purpose of this policy is to provide a clear and structured explanation of our refund procedures.

1. Eligibility for Refund

Refunds may be issued under the following circumstances:

• The order is successfully canceled within the permitted cancellation period.

• The returned product meets the return conditions and has passed inspection.

• The order cannot be fulfilled due to inventory or system-related issues.

• A verified quality defect or incorrect item was delivered.

All refunds are subject to review and approval.

2. Refund Request Procedure

• Submit a Request

Please contact us via:

• • Email: assist@melloworiva.com

  • Phone: +1 (845) 518-6953

Provide the following information:

• • Order number

  • Proof of payment

  • Reason for the refund

  • Supporting photos or videos (if applicable)

• Review and Confirmation

We will verify the order status and refund eligibility.You will be notified of the review outcome via email or phone.

• Refund Processing

If approved, we will initiate the refund process promptly.

3. Refund Method

Refunds will be issued to the original payment method used at checkout (Visa or MasterCard).Refunds cannot be transferred to a different account or payment method.

4. Processing Time

Refunds are generally processed within 1–3 business days after approval.The actual time required for funds to appear in your account depends on your issuing bank.If you have not received your refund within a reasonable timeframe, please contact us for assistance.

5. Shipping Cost Responsibility

• If the refund is due to a confirmed quality issue or incorrect item, reasonable return shipping costs will be borne by us.

• If the return is made without product defects, return shipping costs shall be borne by the customer.

6. Important Notes

• Products returned without prior approval may delay or affect refund processing.

• Items must comply with the conditions outlined in our Return & Exchange Policy.

• We reserve the right to refuse refunds in cases of improper or unsupported claims.

7. Contact Information

If you have any questions regarding refunds, please contact us:

Address: 1515 FEED MILL RD, KENLY, NC 27542-8143, United States
Telephone: +1 (845) 518-6953
Email address: assist@melloworiva.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)