Payment Guide

This guide applies to credit card payments made through the online store of Melloworiva (hereinafter referred to as “we”, “us”, or “our”).To ensure a secure and smooth checkout experience, please review the following information before completing your purchase.

1. Accepted Credit Cards

We currently accept the following credit cards:

• Visa

• MasterCard

All transactions are processed through secure encrypted channels to protect your payment information.

2. Payment Process

• Select your desired outdoor furniture items and add them to your cart.

• Proceed to checkout and enter accurate shipping details.

• Choose credit card as your payment method.

• Enter your card number, expiration date, and security code (CVV).

• Review your order details and confirm payment.

• Upon successful payment, you will receive an order confirmation email.

An order becomes valid only after payment is successfully completed and confirmed by our system.

3. Payment Security

• All credit card information is transmitted using secure encryption technology.

• We do not store complete credit card details.

• If your bank requires additional verification, please follow the authentication steps provided.

If a payment fails or is declined, please verify your card details or contact your issuing bank before attempting again.

4. Frequently Asked Questions

• Why was my payment declined?

Common reasons include insufficient funds, incorrect card details, or bank security restrictions. Please verify the information or contact your bank.

• Are there additional processing fees?

We do not charge additional credit card processing fees. The total amount displayed at checkout is the final payable amount.

• What should I do if I notice duplicate charges?

If you observe an unexpected charge, please contact us promptly for review and assistance.

5. Order and Payment Confirmation

After completing your payment, you will receive a confirmation email containing:

• Order number

• Payment summary

• Order details

If you do not receive the confirmation email, please check your spam folder or contact us for support.

6. Contact Information

If you have any questions regarding credit card payments, please contact us:

Address: 1515 FEED MILL RD, KENLY, NC 27542-8143, United States
Telephone: +1 (845) 518-6953
Email address: assist@melloworiva.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)