Return and Exchange Policy

This Return & Exchange Policy applies to all products purchased through the official online store of Melloworiva (hereinafter referred to as “we”, “us”, or “our”).We are committed to providing a transparent, structured, and fair after-sales process. Please review the following terms carefully before submitting a request.

1. Return & Exchange Period

You may request a return or exchange within 35 days from the date of delivery confirmation.Requests submitted after the 35-day period may not be accepted.

2. Eligibility Conditions

Within the valid period, you may request a return or exchange under the following circumstances:

• Visible appearance defects (e.g., damage, scratches, structural issues)

• Quality-related defects (e.g., functional failure, manufacturing defects)

• Strong odor or significant color discrepancy affecting normal use

• Incorrect item received (item does not match the order description)

• Return or exchange without reason, provided the item remains unused and in resalable condition

Additional Requirements

• The product must be returned in complete condition, including all accessories, tags, and original packaging.

• Returns may be refused if damage results from misuse, improper handling, or unauthorized modification.

• We reserve the right to reject requests involving false claims or abuse of the return policy.

3. Return Procedure

To ensure efficient processing, please follow the steps below:

• Submit Your Request

Contact us via:

• • Email: assist@melloworiva.com

  • Phone: +1 (845) 518-6953

Please provide:

• • Order number

  • Proof of payment

  • Detailed reason for return

  • Supporting photos or videos (if applicable)

• Review & Confirmation

Our customer support team will review your request promptly.If approved, we will notify you and confirm return instructions.

• Ship the Product Back

Return the product to the following address: 1515 FEED MILL RD, KENLY, NC 27542-8143, United States

Please ensure the product is securely packaged to prevent damage during transit.

• Inspection & Refund

Upon receipt, we will inspect the item.If it meets the stated return conditions, we will proceed with a refund immediately.

For refund details, see Section 5 below.

4. Exchange Procedure

If you wish to exchange a product, please follow the process below:

• Submit Exchange Request

Contact us via:

• • Email: assist@melloworiva.com

  • Phone: +1 (845) 518-6953

Provide:

• • Order number

  • Proof of payment

  • Reason for exchange

  • Supporting photos or videos (if applicable)

• Approval & Instructions

Once approved, we will provide return instructions.

• Return the Original Item

Send the product back to the address listed above and await confirmation of receipt.

• Inspection & Reshipment

After inspection and confirmation of eligibility, we will ship the replacement product within 1–3 business days.

For shipping timelines and logistics details, please refer to our Shipping Policy.

5. Refund Process

• Refund Method

Refunds will be issued to the original payment method used at checkout (Visa or MasterCard).

• Processing Time

Refunds are typically processed within 1–3 business days after approval.Actual posting time may vary depending on the issuing bank.

If you have not received your refund after the expected timeframe, please contact us for assistance.

6. Cost Allocation

• If the return or exchange is due to appearance defects, quality issues, strong odor, significant color difference, or incorrect item received, we will bear the return shipping cost.

• If the return or exchange is made without reason, the return shipping cost shall be borne by you.

Return Label

Each package includes a return label to facilitate the return process. Please use it in accordance with the approved instructions.

7. Liability Statement

• We are responsible only for orders placed through our official online store.

• We are not liable for delays or failure to perform resulting from circumstances beyond reasonable control (e.g., transportation disruptions, natural events).

• We reserve the right to suspend or refuse processing where inaccurate, incomplete, or misleading information is provided.

• This policy does not limit any statutory consumer rights applicable under relevant consumer protection laws.

8. Contact Information

If you have questions regarding this policy or your order, please contact us:

Address: 1515 FEED MILL RD, KENLY, NC 27542-8143, United States
Telephone: +1 (845) 518-6953
Email address: assist@melloworiva.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)