Address: 1515 FEED MILL RD, KENLY, NC 27542-8143, United States
Telephone: +1 (845) 518-6953
Email address: assist@melloworiva.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)
This Service Policy applies to all products and related services provided through the online store of Melloworiva (hereinafter referred to as “we”, “us”, or “our”).This document defines the rules, rights, and obligations applicable when you access our website and place orders for products.
1. Introduction and Scope of Application
This policy applies to all activities conducted through our online store, including browsing, registration, ordering, payment, and after-sales services.By accessing or using our website, you confirm that you have read and agreed to this Service Policy. This policy forms the governing framework between you and us.
2. User Accounts and Website Responsibility
When creating an account or placing an order, you must provide accurate, truthful, and complete information.You are responsible for safeguarding your account credentials. Any loss resulting from improper management of account information shall be borne by the account holder.We are responsible for maintaining reasonable website security and operational stability; however, we do not guarantee uninterrupted or error-free access at all times.
3. Product Information, Inventory, and Pricing Rights
We make reasonable efforts to ensure that product descriptions, inventory status, and pricing information are accurate.If errors occur due to system issues, inventory discrepancies, or delayed updates, we reserve the right to correct such information and cancel affected orders, with notification provided where applicable.Product images are for reference only. The actual product received shall prevail.
4. Orders and Payment
Once submitted, orders enter a review and verification process.Payment must be completed using the payment methods supported at checkout. An order becomes effective only after successful payment and system confirmation.If payment irregularities or security verification concerns arise, we may suspend or cancel order processing.
5. Shipping Policy
We currently provide delivery within Australia only. After payment confirmation, orders enter review and preparation procedures. Under normal circumstances, orders are processed within 1–3 business days and then dispatched. Once shipped, parcels are handed over to designated logistics carriers.
Estimated delivery time is 5–10 business days, depending on the destination and current logistics conditions. To ensure reliable service, we cooperate with major logistics providers, including UPS, DHL, FedEx, and Australia Post.
Orders totaling AUD 130 or more (including AUD 130) qualify for free shipping.Orders totaling below AUD 130 are subject to a flat shipping fee of AUD 13.Product prices displayed on the website include applicable taxes, and no additional charges are required.
For further details, please refer to our Shipping Policy page.
6. Order Cancellation Policy
If you wish to cancel an order after payment, you must submit the request within 48 hours, provided the order has not entered processing or shipment.
Once an order has entered preparation, packaging, or has been transferred to a logistics carrier, cancellation is no longer available. If the order has already been shipped, you may submit a return request after receiving the goods in accordance with our order Cancellation Policy.
7. Return and Exchange Policy
You may apply for a return or exchange within 35 days from the date of confirmed receipt.
Eligible circumstances include, but are not limited to: visible defects, quality issues, significant color discrepancies, unusual odors, or discrepancies between the received item and the order information.
All return and exchange requests are subject to review and approval. For detailed eligibility requirements, procedures, and conditions, please refer to our Return & Exchange Policy page.
8. Refund Policy
Once a returned item has been reviewed and confirmed to meet return conditions, we will initiate the refund process.
Refunds will be issued to the original payment method used at checkout (Visa or MasterCard).
Depending on the processing efficiency of the issuing bank, refunds are expected to be credited within 1–3 business days.If the refund has not been received within the expected timeframe, please contact us for assistance.
9. Disputes and Applicable Law
In the event of a dispute, we encourage resolution through communication and mutual agreement.The interpretation and application of this policy are governed by the laws of Australia, including GDPR.We reserve the right to update this policy and will publish any revisions on our website.
10. Privacy and Data Protection
We process personal information in accordance with the GDPR policy and applicable data protection principles.For detailed information regarding data collection, usage, and user rights, please refer to our Privacy Policy.
11. Intellectual Property
All website content, including but not limited to text, images, logos, layout structure, and technical architecture, is protected by intellectual property rights.No content may be copied, reproduced, distributed, or otherwise used without prior written authorization.
12. Limitation of Liability
To the extent permitted by law:
We are not liable for delays or service interruptions caused by force majeure or circumstances beyond reasonable control.
We are not responsible for indirect, incidental, or consequential damages, including loss of profits.
Any consequences resulting from inaccurate information provided by users or violations of usage rules shall be borne by the user.
13. Modification of Service Terms
We may revise this Service Policy to reflect operational or compliance requirements.Updated versions will be published on the online store and become effective upon publication.
14. Contact Information
If you have any questions regarding this Service Policy, please contact us:
Address: 1515 FEED MILL RD, KENLY, NC 27542-8143, United States
Telephone: +1 (845) 518-6953
Email address: assist@melloworiva.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)
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